KD-9800 multi-network integration command and dispatch system

E1 digital relay is used to access the operator's wired telephone, and IPPBX with IP telephone function, supporting SIP telephone relay, IP telephone networking and supporting IP telephone users is used to construct the internal telephone of XX city civil air defense office building. in the future, it can be networked with the internal telephone of underground command post and vehicle mobile command post through IP mode.

1. system function

1. Wired telephone function

E1 digital relay is used to access the operator's wired telephone, and IPPBX with IP telephone function, supporting SIP telephone relay, IP telephone networking and supporting IP telephone users is used to construct the internal telephone of XX city civil air defense office building. in the future, it can be networked with the internal telephone of underground command post and vehicle mobile command post through IP mode.

2. Analog voice IP voice switching function

A single IPPBX also provides analog voice and IP voice fusion switching functions. It can directly connect IP telephones, VoIP small gateways and ordinary telephones internally, and directly connect telecommunication telephone lines and operator VoIP accounts externally.

Support automatic and manual switchboard; Support call answering transfer and transfer (unconditional, busy, no answer, time division); Support do not disturb, user absence, call restriction, call authentication; Support call waiting and call holding; Support call recording, alarm clock service and paging broadcasting; Support three-way call, welcome word, waiting music, abbreviated dialing, direct outside dial, direct dial extension and other services.

3. Distributed networking function

IPPBX supports distributed system networking. Multiple IPPBX devices can be placed in various regions and interconnected through the network. Telephone numbers and dialing methods are unified in various regions, which is convenient for application and saves long-distance telephone charges. In addition, IPPBX supports a variety of networking forms.

IPPBX supports remote call center, relay incoming calls from any IPPBX in the system network, and can dial all IPPBX extension directly.

4. Advanced call business functions

Users can customize personalized call centers according to their own business processes, including interactive voice response, call queuing rules, voice mail and voice mail, phone recording, conference calls, etc. Call queuing can set a variety of call distribution rules, such as circular ringing, group ringing, traffic sharing ringing. Voicemail support page view to listen to messages and mail forwarding messages, support the use of extensions or external lines to pick up messages.

IPPBX equipment can allocate a voice mailbox for each telephone user, and the user can set the telephone to transfer without answering, transfer in case of busy, and transfer to voice mailbox in different periods. When a customer calls, the system will give a message prompt and store the customer's message, and give an indication signal of a new message on the user's IP phone. Users can dial to listen and manage messages.

The IP PBX device may open the recording service for a specified telephone user for a specified period of time. It can be controlled to record only incoming calls, only outgoing calls, and all incoming and outgoing calls. Recorded data can be sent by mail or uploaded to a designated recording server.

5. Command and dispatch function

Single call, group call, group call, broadcast, conference

Strong insertion, forced disassembly, transfer, substitute connection, monitoring

Invite to join the meeting, please leave the meeting, block listening and prohibit speaking.

User status display, call status display, call queuing and pop-up screen, black and white list

Scheduling cascade, multi-scheduling console cooperation, automatic recording, historical record viewing, etc.

5.1 Conference, Broadcast

The conference is initiated by the scheduling console. The operation mode is one-key direct. The dispatcher can call all users in the predefined user group at the same time by pressing a conference key. After the user responds, the scheduling console and all users are in the same conference room, that is, all users and the scheduling console can speak and can also hear the voice of anyone else.

Broadcast is a special conference. The scheduling console and all users are in a broadcast conference, that is, all users can only hear the voice of the scheduling console, and the scheduling console cannot hear the voice of the user.

The system supports 16 conference rooms and 16 broadcasting rooms, and supports multiple conferences and multiple broadcasts at the same time.

5.2 Strong insertion, forced demolition, monitoring

The system's strong plug-in and strong-out functions are the unique management functions of the dispatch console, which can be strong plug-in and strong-out of local dispatch user terminals. Forwarding: The dispatch console calls the user who is calling and joins the call to realize a three-way call. If the dispatch console actively hangs up, the two users resume their normal call. Forful demolition: The dispatch console calls the user who is on the call, and the other user who is on the call is unconnected. Listen to the busy tone, and the dispatch console calls this user.

Monitoring is also a management measure for local user terminals. When a user terminal is always in a busy state and cannot respond to the password of the dispatching command in time, which affects the implementation of the dispatching command, the commander can use this function to monitor the call state of the user terminal so as to locate technical or management problems and ensure the smooth flow of the dispatching command.

5.3 Subgeneration, transfer and transfer

If the telephone ringing of a local user is not answered, the dispatching console shows that the terminal is in ringing state. The console selects the terminal and then presses the substitute key to answer the user's telephone. The user terminal will stop ringing.

The dispatching console is talking with user 1, select user 2, and then press the transfer button to realize the call between user 1 and user 2, and the dispatching console hangs up to complete the transfer function.

Transfer is a function that the scheduling server implements independently of the console to automatically transfer calls to a terminal or console phone, no answer transfer, busy transfer or unconditional transfer to another extension or external terminal. Usually used for holiday or night shift mobile service support.

5.4 Local terminal status display

The terminal of the dispatching server itself, whether it is an ordinary analog telephone or an IP telephone distributed to a long distance, is a local terminal for the dispatching system. The local terminal has a prominent advantage over the external terminal, that is, the various states of the terminal can be seen from the dispatch console: online or offline, idle and occupied, ringing and talking. It is precisely because the dispatch console can see the various states of the local terminal that the console can perform special dispatch processing operations such as forced insertion, forced disassembly, transfer, and substitute connection on the specified terminal.

5.5 Call queue and pop screen

The scheduling server will send the calls that need to be responded by the scheduling console into the incoming call queue in sequence, and the console that joins the response to the incoming call will accept the unified scheduling of the server, the phone corresponding to the main handle will receive the incoming call ringing, and the console voice interface will display the caller's relevant information on the incoming call screen. The console can choose to use the main handle to directly answer this incoming call, or pick up other calls from the call queue and use the auxiliary handle to answer first. It can also choose to reject incoming calls, add incoming calls to the blacklist or Qunda to add all incoming calls to a temporary conference call and talk with all incoming calls at the same time.

5.6 Black and white lists

The scheduling server supports blacklists and VIPs.

Numbers added to the blacklist call into the scheduling system again will be automatically rejected.

When the VIP number is added, when it is waiting in the incoming call queue, the server will display a special pop-up screen in the voice scheduling interface of all consoles to remind the console to answer first.

6. Wired communication scheduling fusion function

By establishing SIP relay and call routing between the core server of the command and dispatch system and the E1 digital relay gateway of the wired communication system, the internal telephone system of the office building and the wired and wireless telephone system of the operator can be connected to the command and dispatch system, and the functions of the wired telephone and the command and dispatch system can be integrated.

The command and dispatch system can dispatch not only the internal telephone of civil air defense in the office building, but also the fixed telephone of the operator and the mobile telephone of the operator.

7. Mobile communication scheduling fusion function

Through the short message gateway, the command and dispatch system can not only receive and send short messages to realize the function of graphic dispatch, but also carry out the direct communication between the dispatch system and the mobile phone system.

The short message gateway can be configured with 2 GSM cards and 2 CDMA cards, so it can send and receive multiple calls and multiple short messages concurrently, and can carry out low-guarantee command and dispatch in the case of external wired communication link failure.

8. Radio scheduling fusion function

Through the radio interface gateway, the command and dispatch system can be interconnected with various narrowband communication stations such as shortwave and ultrashort waves to realize two-way telephone dial-up direct calls.

9. Fax group function

The fax service server is an electronic fax sending and receiving device. The dispatch commander usually uses this function in cases where it is necessary to send fax documents to multiple user terminals. The dispatching console provides the fax numbers of all dispatching terminals, and then selects the electronic documents (tiff pictures, txt, doc text documents, excel forms, etc.) to send faxes to realize fast, batch and group sending of faxes.

Fax reception, you do not need any operation at the front desk, the system automatically receive processing, and give the corresponding prompt.

10. GIS scheduling function.

The GIS service server provides offline maps and map engines for the ICP2000 emergency dispatch system, and the system also supports online map applications such as Gaud, Google, and Sky Map. The commander can mark the geographical location of each dispatching terminal, the system can mark the point and movement track of a certain terminal, and can also display the relevant information of each terminal, such as name, telephone, resource configuration and so on.

Click the labeled terminal point to select the calling terminal, send information to it, and so on.

11. Plan scheduling function

Plan scheduling supports preparing a certain type of event and its scheduling command operation as a plan and saving it in the system in advance. When an unexpected event occurs, the plan will be started manually or automatically according to certain conditions. Relevant personnel will be contacted and related matters will be notified according to the content and steps of the plan design, so that the command for the event will be fast, orderly and efficient.

12. Video phone function

Between the leaders of the bureau and between the combat readiness duty rooms of the municipal and county civil defense bureaus, video phones configured by the video fusion dispatching system can be used to make video phone calls with each other, which is convenient for the effective organization and implementation of daily command and duty service.

13. Video phone and video surveillance fusion function

Using the video fusion server VCS3000 and the video fusion gateway VCG1000, the video monitoring system can be integrated with the SIP standard-based scheduling server to work, and the video monitoring signal source of important targets can be numbered uniformly, thus realizing the goal of video phone or smart phone APP dialing to quickly view video monitoring images. Bureau leaders and personnel on duty can quickly dial up the monitoring pictures of important targets of concern according to the number list compiled.

Key features:

l Use IP video phone and smart phone to view the monitoring screen, simple and flexible

l Support different brands, different definition of video surveillance signal source

l Support the flat, structured and flexible access of video surveillance signal source

l Support SIP protocol, support different brands of IP video phones and smart phones

14. Video phone, video surveillance, video conference fusion function

Using the video convergence server VCS3000 and the video convergence gateway VCG1000, video surveillance signal sources supporting different brands and different definitions can be integrated with video conferencing systems of different brands to achieve the goal of rapidly switching multi-channel video surveillance images into the video conferencing system.

The specific operation method may be: the video conference system MCU adds the telephone number corresponding to the concerned video monitoring signal source to the conference or conference template, and pulls the corresponding video monitoring signal source into the conference as independent conference sites; It is also possible that the video fusion scheduling system directly calls the telephone number corresponding to the video conference MCU, and then pushes the required monitoring picture into the video conference.

The system supports the flat, structured and flexible access of video surveillance signal sources.

Similarly, video phones can also be integrated with video conferences. Bureau leaders and duty officers in the combat readiness duty room of municipal and county civil defense bureaus can use video phones to call the phone number corresponding to the video conference MCU to participate in video conferences as needed.

15. Multi-video conference concurrency.

The ICP scheduling server has a built-in software video conferencing MCU, which supports at least 10 simple video conferences at the same time without the participation of a hardware video conferencing MCU. Each video conference is assigned a conference room telephone number in advance, and authorized video phones and video APP terminals in the system can call the conference room telephone number to enter the corresponding video conference.

This function can be used as a convenient way for daily contact and meetings between superior and subordinate counterpart business departments when more video phones and video APP are configured by the municipal and county civil defense bureaus.

2.Features and advantages

1. System characteristics

1) The advancement and practicability of the system:

The advanced and mature VOIP technology can not only realize advanced services such as voice mail, interactive voice response, call queuing, etc. for the system, but also upgrade the system flexibly and conveniently, expand the extension without rewiring, and realize the system expansion distributed smoothly.

2) Safety and reliability of the system:

The telephone access between the equipment room on each floor of the office building and the central computer room, between the office building and the underground command post, between the external and telecom operators and between the upper and lower civil air defense are all realized through optical fiber network connection, thus eliminating the radiation of electromagnetic waves to the greatest extent. Distributed IP voice network, on the one hand, avoids the risk of failure of the whole system caused by single point of equipment failure; On the other hand, dual IPPBX equipment, it can realize the hot backup of the telephone in key positions, and further improve the reliability of the whole telephone system.

3) Openness of the system:

Each VOIP device adopts the international common SIP communication protocol, which is convenient to interconnect with other similar devices.

4) The system is easy to operate:

All VOIP devices provide Web-based graphical management and configuration operation interface, which is very convenient to maintain, and can significantly reduce maintenance and management costs and improve work efficiency for distributed systems, especially for systems with a wide geographical distribution.

5) Economy of the system:

First of all, the use of IPPBX to build a distributed telephone network inside the office building can significantly reduce the demand for traditional copper-core telephone trunk lines and reduce wiring costs.

2. Highlight the advantages

1) Multi-function integration: the integration of wired telephone and wireless intercom, video conference and video surveillance, telephone system and video surveillance, multi-function integration provides unique, practical and rich functions for the system;

2) Multi-console collaboration: Flexible and diverse consoles, such as fixed command center consoles, mobile notebook (tablet) consoles, and various intelligent terminals, can be used as consoles without installing client software. Multiple consoles can work together to complete the same scheduling task, or can independently complete different scheduling tasks in parallel;

3) Multi-map engine: supports the integration of online mainstream map GIS services, such as Gaud, Google, Sky Map, etc., and can also provide independent and secure intranet map services in a private network environment without Internet services;

4) Open platform: The core of the platform is the scheduling server, which can be built in the private network or in the public cloud space; The platform supports video surveillance signal sources of different brands and different definitions, as well as video conferencing systems of different brands. The platform provides an open API/SDK, which is convenient for seamless connection with third-party systems;

3.Equipment selection and its functional parameters

Note: This table is a configuration example of communication equipment in the command center, and the quantity can be increased or decreased according to the actual situation.